Pc crash messed up install.. Help.

Itsallpc · Newbie

Hello My pc crashed when i started the install. So i decided to delete everything and start again big mistake now i need a new key.

I have emailed Manish 3 times and no anwser at all i would of thought that support for an $80 script would be a lot better than it is can someone please sort this out.

I have emailed Manish with all of my details so i hope to get an answer soon Thanks Loz

Chris · Site Admin

Unfortunately Manish is in the process of moving, he will not have access to the internet for the next week or two, I am one of his resellers, and he spoke with me before the move. I can't issue you a license unless you were one of my clients...Sorry!

Itsallpc · Newbie

Please forgive me Chris I understand your position that you are a reseller.
But you are telling me that I have to wait one or two weeks for Manish to move to get my site online and working. Please tell me that this is a joke?

I am sorry I have had business in India in the area of Andrea Pradesh and labour is ridiculously cheap. You are telling me that a man who is charging between $80 and $100 a script cannot afford to find cover for the period of time that he is not able to work?

Shall we look at the figures just for interest?

If Manish sells 400 scripts per annum at let say the lower figure of $80 so that is 400 x $80 = $32,000 US per annum.

Lets say for arguments sake that he has costs for advertising and Internet connection of $500 per month (excessive but lets over estimate to be on the safe side)

That is a total of $6000 per annum costs. Now with my calculations that is a Gross profit of $26,000 US per annum

Now of course he needs to pay TAX let say that is calculated at a rate of 40% (excessive yet again)
That is $10,400 Per annum.

That leaves a NET profit of $15,600 US per annum.

Even if we halved these figures that would leave a NET Profit of $7,800 per annum.

Now you are telling me that Manish cannot afford to hire someone for $500 / $1000 per annum who during the times he is unable to be at his computer can resolve such issues and provide a good customer service or are you are telling me that he cannot hire someone like you Chris to sort out the problems during the times he is not able to be online or is on vacation/Holiday? As we all need to rest.

I find this to be totally unacceptable as an answer. This is one of the most costly randomizer scripts on the net. I accept that it is probably one of if not the best and most secure randomizer script on the net.

This is not an attack upon yourself Chris as I understand fully that your hands are as tied as mine are.

But I cannot accept that this service is acceptable for such an expensive script.

With such a script at such a price there should be a good customer support system and backup for the users of this script.

It is unbelievable that such things happen it is like saying we have your money there is nothing you can do so we do not care. SO WAIT our time.
I am sure that Manish is not even offering a compensatory package for such blasé service.
As far as I understand the law says the responsibility is upon the vendor to provide the correct and decent service to its customers. Even India Law.

May I ask do YOU Chris consider this to be a good service REALLY? Is this acceptable customer service?

Well I would never treat my clients in such a way as it is totally disrespectful.

Provide a better customer support and this will be an excellent site service and script something to be proud of!!!!!

Itsallpc aka Loz

Once again This is NOT an attack upon you Chris. But i like all consumers want value for money and i feel i have not got this because of the support service that is NOT provided.

In addition I am sure if the roles were reversed Manish would be on my back day and night. For example I received the script then said I am moving so I won’t pay for 2 weeks. So you will JUST have to wait for me to pay you….
I find all of this laughable disrespectful, and rude and would like a solution to this asap.
I have paid in full on time for my script. I have people waiting to join I have an advertising budget going down the drain and I would like the service that should be afforded to me by consumer law.
Had I not paid had I would expect nothing. If I do have to wait the 2 weeks then I want a satisfactory conclusion to this situation.

Chris · Site Admin

Hey, I understand you are anxious to get online and get started with your script, I have no access to his files, only mine, therefore I can't reset your license. This is the first time I have seen anyone get this upset on here over a simple issue, most are willing to wait in the event something occurs like this. I will bring this up to Manish when he gets online, unfortunately, I think it's only him who runs this site. I have always had great customer service when I need it, and if something were to arrise, I was always patient. I wish I could help you, I really do, but I can do that even if I wanted to, for one thing, I have no way to verify that you even paid him, only Manish has record of that, and two, I have an agreement with him that he can't assist my customers and I can't assist his, unless I agree to allow him to do so. Manish is a very good guy, and cares about his customers...Believe Me! You will get your license reset shortly I assure you, just allow him to get online, the move he's making is 150 miles away, and there is no internet access available until they install it which he was told could take up to two weeks, but he would try and retreive his emails every two to three days if possible. Be patient!

Itsallpc · Newbie

Chris,

As I have said this is not a personal attack on you in anyway. I FULLY UNDERSTAND THAT YOU ARE AS HELPLESS AS WE ARE, as to upset I am not I have been through too many things in my life to get upset. I just cannot abide such lackadaisical attitudes towards business.
This is point about conduct and what is correct. You know Manish I do not. You can vouch for Manish I cannot. So I must look at things purely as an outsider and customer. Please understand this is not a personal attack in anyway and I do not see it as such I see it as WHAT is RIGHT. Correct business procedure in customer relations and attitude towards ones customers.
I like all consumers expect to be afforded the courtesy that I deserve as a consumer. As do most consumers. Unlike most consumers I will stand and fight for what I consider to be correct and due. This means that adequate cover should be in place for any unforeseen situation. Or should be pre-arranged as so that such unforeseen situations are covered. Maybe other people shall lie down and take such things I have spent too many years arguing in courts and places of law to be bothered with such ignorance.
Be patient that is most easy for you to say. I am a patient man. Had Manish afforded me the consumer the politeness of placing on his site a disclaimer that he would be away due to personal situations then of course I would be patient? This would have given me the ability to make a decision based upon the time to quality ratio.
Had Manish taken the direction of placing direct cover to leave his customers with adequate support then patience can be afforded to one of considerable client care.
Has he afforded his customers such a politeness? No he has not so I see no reason in reciprocating such politeness. Although I have not been rude in anyway more precise.
He has of course let you know that there is a problem. That shows that he had for warning of said problem thus had enough time to find solution to said problem.

The solution in my eyes is quite simple he should hire someone such as you to help in times of problems of unforeseen situations. PROBLEM solved.

I reiterate I am a patient man and can easily wait the time that is required yet I cannot abide such manners. The point of me having a go here is that I was ill informed and treated with discourtesy.

THAT I cannot and will not forgive.

It's like me saying ok I have a client in court today but heck I just won’t turn up and will say that I am moving and will get to you in a few days, who cares if the client goes to prison? Principle remains the same if I don’t care who will?

I would also like to clear the point. I am in no way having a go at YOU in any shape way or form. I full respect you as an individual and as a person and am most grateful that you have afforded me the courtesy of replying to my forum posts.
You are perfectly correct to say as you have about the situation that YOU possess no control and cannot even confirm if I have purchase the product or not. Understood. As for angry impatient no I am annoyed of the lack of courtesy afforded to all of consumers not just me.
This is not a single /individual situation I have read through the posts on the forum and this has happened on a few occasions well someone has to fight why not me I do it for a living anyway. This has to be corrected and is only a benefit to Manish if he covers these unforeseen situations to avoid any other mishap in the future.

Negative feedback is actually a positive thing as I points out the shortfall in any given product situation and thus afford the owner the ability to correct these situations for future customers. It also shows that you care about what your customers have to say and have taken onboard these ideas and implemented a strategy to make sure they do not happen again.

So Manish should look at this as what it is constructive business criticism and not a personal attack upon him as a person. Loz

Itsallpc · Newbie

Hello Manish thank you very much for resetting my user key.

Please look at these posts and if possible see them as they are negative feeback that gives you an idea how YOU can improve your service...

Thank you once again...